![]() Orders that were paid for by credit card, debit card, or PayPal may be subject to a non-recoverable 3.5% processing fee that was assessed by the payment processor when your transaction was processed. Original shipping costs may be waived if exchanging for another item of same or greater value. As a result, this cost will be deducted from your eligible return refund. While many of our products are offered with "Free Shipping," the actual incurred ship-to costs cannot be recouped from the shipping company once your item has shipped. However, the following supplier-sourced items are subject to restocking fees that are dictated by the manufacturer: Contour Products *Non-Returnable if product packaging has been opened, otherwise (25%) Drive Medical (25%) Dynarex (20%) Flex-A-Bed (20%) Lumex/Graham Field (25%) Invacare (25%) Pride Lift Chairs (25%) Prius (20%) Protekt Mattresses (25%) Rhythm Healthcare *20 Day return policy (20%) and Traxx Mobility (25%). The standard restocking fee for many, but not all, items sold at NewLeaf Home Medical is 20%. Mattresses must be returned in New condition. ![]() Shipping fees an packing costs will apply. *Flexabed mattresses may be exchanged for another mattress type within 30 days. ![]() Patient Lift products are Non-Returneable, which include, but are not limited to: BestCare, Drive Medical, Invacare, Traxx Mobility, Protekt, and Lumex. Custom or Made-to-Order items NOT eligible for return include, but are not limited to: Recliners from Winco, Lumex, and some Pride Lift Chairs and Bed or Mattress products like Big Boyz Beds, *Flexabeds, and Moxi Mattresses. Mattress or Bathroom products that have been put into use are NOT eligible for return. Items NOT eligible for return if the product packaging has been opened include, but are not limited to: Products classified as a "Medical Device" by the FDA (Food & Drug Administration) or manufacturer Case Pack items Contour Products (pillows, body positioners, etc.). The following products if the product has been put into use: Mattresses Mattress Pads Bath Lifts Bathroom Safety Products Bedding Products. There are certain products that are inherently Non-Returnable due to the nature of the product, sterile/hygienic concerns, or for custom-built reasons. Because many of the items offered at NewLeaf Home Medical are considered "Medical Devices," there are a few strict guidelines that need to be followed for medical compliance and hygenic reasons. Your satisfaction as our customer is our top priority, and we want you to be completely satisified with your purchase. Orders that have been paid for by credit card, debit card, or PayPal may be subject to the non-recoverable 3.5% processing fee that is assessed by the credit card company when a transaction is processed. Orders that are cancelled after they have shipped are subject to any applicable manufacturer restocking fees, return shipping and original shipping costs as outlined below. For more information go to Drive Medical items can only ship to a physical address (NO PO BOX).Because NewLeaf strives to deliver customer orders as quickly as possible, most orders are processed and shipped the day they are ordered. *WARNING: This product can expose you to chemicals, including tris(2-chloroethyl) phosphate, which is known to the State of California to cause cancer. Primary Product Material: Convoluted Foam.Cover Material: Fluid Resistant Nylon Top, Waterproof Vinyl Bottom.Vinyl base is stain resistant and waterproof.Urethane coated nylon cover is, water resistant and vapor permeable.4 Elastic corner straps secures overlay to mattress.One piece construction requires no assembly.Optimal prevention, treatment and management of pressure ulcers.Ideal combination of 15 gel bladders, high density foam shell and support base.The improved design decreases the migration of the gel layer, so patient won't bottom out and the convoluted, egg crate, foam, top layer provides vastly improved comfort. The new design ideally combines 15 gel bladders, high density foam shell and a vinyl support base. The new and improved Drive Medical Premium Guard Gel Foam Overlay optimizes pressure redistribution and comfort in the prevention, treatment and management of pressure ulcers.
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